Frequently Asked Questions
Have questions? Check the frequently asked questions below for quick help.
You should have:
A functional shop or outlet
Laptop/desktop or Micro-ATM/POS device
Biometric scanner & printer
Stable internet connection
Adequate cash in hand for day-to-day operations
The BC partner may specify additional requirements.
CSP outlets can operate beyond regular bank hours. KIOSK generally remain open 8 AM to 8 PM, but timings can vary based on local conditions and customer convenience.
Aadhaar Card
Fingerprint authentication (for AePS)
Bank passbook or account number
Yes, using e-KYC and biometric authentication, CSPs can open basic savings bank deposit accounts (BSBD), PMJDY accounts, and certain types of general savings accounts depending on permission.
Collect loan applications
Help customers complete documentation
Generate loan leads
Loan disbursement and sanctioning are done only by Branch
