Terms & Conditions

MALLARPUR NAISUVA FINTECH PRIVATE LIMITED (MNSFT)

 

(Compliant with Indian IT Act, 2000; RBI Guidelines; NPCI Circulars; Consumer Protection Act)

 

1. TERMS AND CONDITIONS

 

1.1 Acceptance of Terms

By accessing or using the website, digital platforms, mobile applications, or services offered by MNSFT (“Company”), you (“User”) agree to be bound by these Terms. These Terms constitute a legally binding agreement under the Indian Contract Act, 1872. Continued usage constitutes acceptance.

 

1.2 Use of Website and Services

User shall use the website lawfully. Services include digital payments facilitation, BC operations, UPI services, customer onboarding, fintech support. MNSFT may modify services anytime.

 

1.3 Account and Registration

Users must provide accurate KYC details under RBI Master Directions. Users are responsible for login credentials. Fraud may lead to action.

 

1.4 Intellectual Property Rights

All content is owned by MNSFT. Unauthorized use is prohibited.

 

1.5 Privacy

As per Privacy Policy.

 

1.6 Refund & Cancellation

As per Refund & Cancellation Policy.

 

1.7 Disclaimers

Services provided on “as-is” basis. No liability for technical failures.

 

1.8 User Consent

User consents to data use, analytics, KYC verification.

 

1.9 Cookies

As per Cookie Policy.

 

1.10 Grievance Redressal

As per Grievance Policy.

 

1.11 Cybersecurity

As per Cybersecurity Policy.

 

1.12 Digital Payment & UPI Terms

Subject to NPCI & RBI guidelines.

 

1.13 SLA

Service commitments as per SLA.

 

1.14 ESG / CSR Commitment

Ethical and social governance practices.

 

1.15 Indemnity

User indemnifies MNSFT for loss caused by misuse.

 

1.16 Governing Law

Jurisdiction—Courts of Birbhum, West Bengal.

 

2. PRIVACY POLICY

 

2.1 Data Collection

Personal, financial, device, logs as per RBI DPDP guidelines.

 

2.2 Data Usage

Used for onboarding, transactions, compliance, audits.

 

2.3 User Rights

Access, correction, deletion (subject to RBI retention).

 

2.4 Data Security

AES-256, SSL/TLS, firewalls.

 

2.5 Data Sharing

Banks, NPCI, auditors, law enforcement.

 

2.6 Updates

Published on website.

 

3. REFUND & CANCELLATION POLICY

 

3.1 Eligibility

Failed transactions, duplicate debits.

 

3.2 Process

User request → verification → bank reconciliation.

 

3.3 Timelines

UPI: 1–5 days; BC services 3–7 days.

 

3.4 Fees

No fee for genuine cases.

 

4. WEBSITE DISCLAIMER

No financial advice. Third-party links are “as-is.”

 

5. USER CONSENT

Consent to KYC, communication, analytics, data sharing.

 

6. COOKIE POLICY

Types: essential, performance, analytics, marketing.

 

7. GRIEVANCE REDRESSAL POLICY

Levels 1–3, 48-hour acknowledgement.

 

8. CYBERSECURITY POLICY

Encryption, IDS, audits.

 

9. DIGITAL PAYMENT & UPI TERMS

NPCI rules, fraud reporting.

 

10. SERVICE LEVEL AGREEMENT

95% uptime, response <48 hours.

 

11. ESG / CSR COMMITMENT

Financial literacy, rural empowerment.

 

12. USER AGREEMENT

Eligibility, AML/KYC norms.

 

13. FINTECH RISK DISCLOSURE

Risks: phishing, downtime, fraud.

 

14. WEBSITE TERMS OF USE

Acceptable use, prohibited use, IP rights.

 

15. EULA

License grant, restrictions, termination.

 

16. RISK MANAGEMENT POLICY

Risk identification, mitigation, reporting.

 

17. IT & CYBERSECURITY SOPs

Monitoring, audits, incident response.

 

18. DATA RETENTION

RBI-compliant periods; secure deletion.

 

19. GRIEVANCE ESCALATION MATRIX

Level-based escalation; Ombudsman.